Customer Success Executive

Job Description – Customer Success Executive Job Title: Customer Success Executive Location: Thiruvananthapuram, Kerala Salary: ₹20,000 – ₹30,000 per month Job Overview Capablanca – Chess and Cognitive Development Centre is looking for a proactive and customer-focused Customer Success Executive to manage customer relationships, provide support, and ensure a positive experience for parents and students. Key Responsibilities - Handle customer enquiries through phone calls, WhatsApp, and other communication channels. - Explain chess programs, courses, and cognitive development activities to parents and students. - Follow up with prospective customers and convert enquiries into enrolments. - Maintain customer records and follow up on feedback. - Resolve customer concerns and ensure customer satisfaction. - Coordinate with the internal team to ensure smooth delivery of services. - Build strong relationships with parents and students. Requirements - Bachelor's degree in any discipline preferred. - Good communication and interpersonal skills. - Customer service, sales, or counselling experience is an advantage. - Basic computer knowledge and familiarity with MS Office. - Ability to handle enquiries, follow-ups, and customer relationships effectively. Salary & Benefits - Salary: ₹20,000 – ₹30,000 per month, depending on experience and skills. - Opportunity to work in the chess and cognitive development sector. Interested candidates can apply with their updated resume.