IT & Marketing Support Executive

## Job Description – IT & Marketing Support Executive **Job Type:** Full-time ### Job Summary We are looking for an experienced **IT & Marketing Support Executive** to manage day-to-day IT operations, troubleshoot technical issues, and provide basic technical support for marketing activities. ### Key Responsibilities * **Firewall Management:** Monitor and manage firewall systems. * **Hardware Troubleshooting:** Diagnose and resolve issues with desktops, laptops, printers, and networking devices. * **Google Workspace:** Manage user accounts and troubleshoot Google Workspace issues. * **Microsoft Office 365:** Handle administration and troubleshooting. * **CCTV Management:** Monitor CCTV systems and resolve recording-related issues. * **Biometric Access Systems:** Manage and troubleshoot biometric attendance and access systems. * **Network Management:** Maintain Wi-Fi networks and access points. * **SIP Calling Systems:** Provide support for Voxbay and SIP-based calling systems. * **CRM Support:** Identify and resolve day-to-day CRM-related issues. * **Website Management:** Handle basic website updates and content changes, and coordinate with website vendors when required. * **General IT Support:** Assist employees with technical issues and ensure smooth functioning of office IT infrastructure. * **Marketing Support:** Provide technical assistance for basic marketing-related requirements whenever needed. ### Candidate Requirements * Relevant experience in **IT Support or IT Administration**. * Good knowledge of networking and office IT infrastructure. * Experience with hardware troubleshooting, Google Workspace, and Microsoft Office 365. * Knowledge of firewall management, CCTV, biometric systems, and access points. * Familiarity with Voxbay/SIP calling systems and CRM troubleshooting. * Basic knowledge of website management and content updates. * Strong troubleshooting and problem-solving skills. * Good communication and vendor coordination skills. * Ability to work independently, manage multiple tasks, and take ownership of IT issues. **Preference:** Immediate joiners or candidates with a short notice period are preferred.