Customer Relationship Executive

Job Title: Customer Relationship Executive (CRE) Industry: Dairy Products Location: Edapally Experience: Fresher / 0–2 years Job Summary We are looking for a Customer Relationship Executive to manage customer interactions, handle queries, and ensure customer satisfaction for our dairy products. The candidate will be responsible for maintaining strong relationships with customers and supporting sales activities. Key Responsibilities Communicate with customers via phone, WhatsApp, or email Handle customer inquiries related to dairy products (milk, curd, butter, etc.) Resolve customer complaints and provide timely solutions Maintain and update customer records in Excel or CRM Follow up with customers for orders, deliveries, and feedback Coordinate with the delivery and logistics team for smooth order fulfillment Support the sales team in converting leads into customers Ensure customer satisfaction and build long-term relationships Required Skills Good communication skills (English and local language) Customer handling and problem-solving skills Basic computer knowledge (MS Excel, Word) Ability to handle calls and follow-ups Positive attitude and patience Qualification Any Graduate / • Diploma