Customer Relationship Executive

Role Summary: The Customer Relationship Executive (CRE) is responsible for managing front office activities, customer coordination, follow-ups, feedback collection, and overall customer experience standards within the showroom. The role acts as the first point of contact for customers and plays a key role in customer satisfaction and relationship building. Key Responsibilities: Front Office & Reception Management Welcome and greet walk-in customers professionally Manage showroom reception and front office activities Collect and maintain customer enquiry and visitor details Ensure proper coordination and smooth customer flow within the showroom Customer Coordination & Experience Coordinate customer handover to showroom executives with minimum waiting time Ensure customers receive a professional and positive showroom experience Monitor customer comfort, hospitality, and engagement during showroom visits Encourage satisfied customers to provide Google reviews professionally Follow-Up & Feedback Management Conduct customer follow-up calls after showroom visits Collect customer feedback within 1 working day Escalate customer concerns or complaints to the relevant department Maintain proper records of customer feedback and follow-up status Coordination & Support Coordinate with showroom executives and internal teams for customer support Support enquiry handling and customer communication Maintain front office discipline, cleanliness, and presentation standards Additional Expectations: Maintain a positive and professional attitude at all times Ensure customers feel valued and attended throughout their showroom visit Support smooth communication between customers and showroom staff Represent the company brand professionally during all customer interactions Skills Required: Strong communication and interpersonal skills Customer service orientation and customer handling ability Professional presentation and grooming Front office and coordination skills Multitasking and follow-up capability Basic MS Office knowledge Qualification & Experience: Graduate preferred Freshers may apply Prior experience in front office, customer service, reception, or customer relationship roles is an advantage