Job Description
We are looking for a Customer Relationship Executive to handle customer queries, provide timely support, and maintain positive customer relationships. The ideal candidate should have excellent communication skills and a customer-focused approach.
Key Responsibilities
Handle customer queries through calls, messages, and other communication channels.
Understand customer concerns and provide appropriate solutions.
Maintain good relationships with existing customers.
Follow up with customers and ensure timely resolution of issues.
Coordinate with internal teams to resolve customer-related concerns.
Maintain customer records and update relevant information.
Provide professional and courteous customer service.
Requirements
1–2 years of experience in customer service/customer relationship roles.
Excellent verbal and written communication skills.
Good interpersonal and problem-solving skills.
Ability to handle customer queries professionally.
Basic computer knowledge.
Customer-focused and positive attitude.