Customer Relationship Manager

We are looking for a Customer Relationship Manager (CRM) to build and maintain strong relationships with clients throughout their interior design journey. The ideal candidate will ensure excellent customer service, coordinate with internal teams, resolve customer concerns, and enhance the overall client experience. Key Responsibilities Manage client relationships from project initiation to completion. Serve as the primary point of contact for customers and provide regular project updates. Coordinate with the sales, design, execution, and project teams to ensure timely project delivery. Handle customer queries, concerns, and complaints professionally and ensure prompt resolution. Schedule client meetings, site visits, and project review sessions. Maintain accurate customer records and update the CRM system. Collect customer feedback and implement measures to improve customer satisfaction. Build long-term relationships to encourage repeat business and referrals. Prepare customer service reports and track project progress. Requirements Bachelor's degree in Business Administration, Marketing, or any related field. 1–5 years of experience in Customer Relationship Management or Client Servicing. Experience in the interior design, construction, real estate, or related industry is preferred. Excellent communication, negotiation, and interpersonal skills. Strong coordination and problem-solving abilities. Proficiency in MS Office and CRM software. Ability to manage multiple clients and projects simultaneously.