Information Technology (IT) Officer

Information Technology Officer (Retail Textile Unit / Group) Position Title Information Technology (IT) Officer Job Summary The IT Officer is responsible for managing and supporting the overall IT infrastructure of the retail textile group, including billing systems, ERP/POS software, networking, hardware, data security, and branch connectivity. The role ensures smooth day-to-day IT operations across all showrooms, offices, warehouses, and support departments. Key Responsibilities • Maintain and monitor all IT systems, servers, networks, computers, printers, and POS systems across branches. • Provide technical support and troubleshooting for billing, ERP, inventory, and office software issues. • Ensure uninterrupted connectivity between branches, warehouse, and head office. • Coordinate installation, maintenance, and upgrading of hardware and software systems. • Monitor data backup, cybersecurity, antivirus protection, and system security controls. • Support CCTV, biometric attendance, email systems, and communication platforms. • Coordinate with software vendors, internet providers, and IT service partners. • Maintain IT asset records, licenses, warranties, and system documentation. • Assist management in implementing new technologies and digital solutions for retail operations. • Ensure minimum system downtime and quick resolution of technical problems. Required Qualification • Bachelor’s Degree/Diploma in Information Technology, Computer Science, or related field. • Certifications in networking, hardware, cybersecurity, or ERP systems will be an added advantage. Experience • Minimum 3–5 years of IT support experience, preferably in retail, textile, or multi-branch business operations. • Experience in POS systems, ERP software, networking, and user support is preferred. Key Skills • Networking & system administration • Hardware and software troubleshooting • ERP/POS support • Cybersecurity awareness • Problem-solving and coordination skills • Ability to handle multi-branch IT operations efficiently