Operations Manager

Job Role : Operations Manager Role Summary: The Operations Manager leads operational execution, ensures service quality, controls costs, and manages operational teams to deliver seamless travel experiences. Key Responsibilities • Manage daily operations across all destinations/services. • Ensure smooth coordination between Sales, Finance, and Vendors. • Drive operational efficiency and service consistency. • Develop vendor partnerships and contracting strategy. • Monitor service quality and pricing competitiveness. • Control operational costs and margins. • Conduct performance reviews for operations teams. • Monitor operational KPIs and service metrics. • Implement process improvement initiatives. • Manage emergency situations and escalation handling. • Ensure service continuity and customer satisfaction. Qualifications • Bachelor’s Degree required; MBA/Tourism specialization preferred. • 7–10 years of experience in travel operations or DMC management. • Minimum 3 years managing teams. Core Competencies Operational leadership | Strategic problem solving | Vendor management expertise | Financial awareness | Decision making | Stakeholder coordination | Performance accountability