Job Description
Service Engineer – Job Description (JD)
Job Title: Service Engineer
Department: Service & Technical Support
Reports To: Service Manager
Job Summary
The Service Engineer is responsible for the installation, commissioning, preventive maintenance, troubleshooting, and repair of equipment at customer sites. The role ensures timely technical support and high customer satisfaction while maintaining safety and quality standards.
Key Responsibilities
Install and commission equipment at customer locations.
Perform preventive and breakdown maintenance.
Diagnose and troubleshoot electrical and mechanical faults.
Repair and replace defective components as required.
Conduct routine inspections to ensure equipment operates efficiently.
Respond promptly to customer service calls and minimize equipment downtime.
Prepare service reports and maintain maintenance records.
Coordinate with the sales and spare parts teams for customer requirements.
Educate customers on proper equipment operation and maintenance.
Follow company safety procedures and quality standards.
Required Skills
Knowledge of electrical and mechanical systems.
Troubleshooting and fault-finding skills.
Ability to read electrical wiring diagrams and technical manuals.
Good communication and customer service skills.
Basic computer knowledge (MS Office, Email).
Willingness to travel to customer sites.
Qualifications
Diploma/B.E./B.Tech in Electrical, Mechanical, Electronics, or a related engineering field.
0–3 years of experience in service engineering (Freshers may be considered for trainee roles).
Preferred Experience
Experience in diesel generators (DG sets), power systems, electrical equipment, or industrial machinery.
Knowledge of engine, alternator, control panels, and AMF/ATS panels.
Valid driving license is an advantage.
Key Performance Indicators (KPIs)
Response time to service calls.
First-time fix rate.
Preventive maintenance completion rate.
Customer satisfaction.
Equipment uptime and service quality.
Accurate and timely submission of service reports.